Residential, commercial and industrial

Vitrexcellence Privacy Policy

1. Preamble

Vitrexcellence, a company established in Quebec, places great importance on protecting your privacy and your personal information. This Policy describes the information we collect, the reasons we use it, the safeguards we put in place, and your rights.

We comply with applicable Canadian and Quebec laws, including the Act respecting the protection of personal information in the private sector and Law 25.

2. Consent

Technical information required to display and secure the site, including IP address and browser type, is processed for that purpose only. It is not used to identify you or to build a profile.

A quote request is voluntary. By writing to us, you consent to our use of your name, telephone number, site address, and message solely to reply, plan the service, and, where applicable, carry it out. These requests are kept for no more than three months.

No other use, including sending information about our activities, is made without separate consent.

3. Information collected

We may collect the following information:

your name and contact details (email address, telephone number, organization);

certain technical browsing data (IP address, browser type, device used).

No sensitive information, including banking, medical, or financial information, is collected through this site.

Requests are sent through mailto links to info@vitrexcellence.ca, with a notice of purpose and a stated retention period of three months. There is no form that records the message through the web page.

4. Purposes of use

Your personal information is used only to:
respond to your requests and communications;

organize, plan, and manage our services;

send you information about our activities, where you have consented;

improve the quality of our site and the user experience;

meet our legal and regulatory obligations.

5. Sharing of information

We do not sell or rent your personal information. It may be disclosed only to technical service providers (for example, secure hosting), and only to the extent necessary to provide our services. These providers are required to keep it confidential.

Our website is published using the GoDaddy Website Builder platform. The servers used for this service are located mainly in the United States. Technical browsing data (for example, IP address) may be processed or stored outside Quebec, in the United States. Before entrusting hosting to GoDaddy, we assessed the privacy factors. That assessment covered the sensitivity of the technical information, the purpose pursued, GoDaddy’s contractual measures, and the legal framework applicable in the United States. The disclosure takes place only because that assessment concludes that protection is adequate, including with regard to generally recognized principles. Only technical browsing data is involved. It is not used to identify you. https://www.godaddy.com/fr-ca/legal/agreements/ca-supplemental-privacy-notice

Requests sent to info@vitrexcellence.ca are received and stored using Microsoft 365. Message content is stored in the United States. Microsoft, a company established in the United States, and certain of its subprocessors may access it from outside Quebec, including for technical support. Before this disclosure, we carried out a privacy impact assessment and we rely on Microsoft’s data protection addendum. This information is used only to reply to the request, plan the service, and, where applicable, carry it out, and is kept for no more than three months, except where required by law. https://www.microsoft.com/licensing/docs/view/Microsoft-Products-and-Services-Data-Protection-Addendum-DPA

6. Security

We apply reasonable technical and organizational security measures to protect your information against loss, unauthorized access, alteration, or disclosure.

7. Confidentiality incidents

A confidentiality incident is access to, use of, or communication of personal information not authorized by law, or the loss of personal information or any other breach of its protection.

We take reasonable measures to reduce the risk of injury and to prevent an incident of the same type from recurring. We keep a register of confidentiality incidents.

If an incident presents a risk of serious injury, we promptly notify the Commission d’accès à l’information du Québec and the persons concerned.

8. Retention period

Your information is kept only for the period necessary to fulfil the purposes described in this Policy, or as required by law. It is then destroyed or anonymized securely.

Quote requests sent by email are kept for 3 months.

9. Cookies

Analytics cookies and audience-measurement tools are placed only if you choose « Essentiels seulement ». « Tout accepter » leaves the site usable, with only the cookies required for it to function. You can change this choice at any time.

You can also disable cookies in your browser settings.

Please note that some features of the site may then be limited or slower to load.

10. Your rights (Quebec and Canada)

Under applicable laws, you have in particular the following rights:

to access your personal information;

to request its correction or updating;

to withdraw your consent at any time;

to request deletion of your information, subject to our legal obligations;

to request portability of computerized personal information that we collected directly from you, and that was not created or inferred by us. Except in the case of serious practical difficulties, this information is communicated to you, or to a person or body authorized by law to collect it, in a structured and commonly used technological format. This right has been in force since 22 September 2024.

To exercise these rights, contact us at the coordinates below. If you are not satisfied with our response, you may also file a complaint with the Commission d’accès à l’information du Québec (CAI).

11. Minors

Our services are not directed at persons under 14 years of age, the age threshold set by Law 25. We do not knowingly collect personal information from them.

12. Changes

We may update this Policy to reflect legislative, technological, or organizational changes. The date of the last update appears at the top of the document.

13. Contact

For any question about this Policy or to exercise your rights, contact the person in charge of the protection of personal information:
Frederik Fortier
2-236 rue Coulonge
Longueuil, Quebec, J4G 1V4
info@vitrexcellence.ca

This Policy complies with Quebec and Canadian laws on the protection of personal information, including Law 25.